RESTATING AND REPHRASING
You often need adjust your language so that listeners understand.
With patients and their relatives, this builds the provider-patient relationship, aids compliance with treatment, and increases the chance of a better care outcome.
With colleagues, you may also need to rephrase so your meaning is clear, or you may ask others to rephrase so that you understand them.
It is an advantage, therefore, to have a wide vocabulary since with rephrasing, your meaning remains the same.
Always think about the person you are speaking to:
You do not use simplistic language with a colleague – it does not give the right professional tone.
Another advantage of a wide vocabulary is that, when reading, you can figure out what new language might mean, based on context, and put the information in your own words.
You do not use very technical terms with a layman—they likely will not understand.
Be careful, however, of speaking too simply to patients or relatives. If your language is simplistic or overly simple, it might seem that you are condescending or talking down to them, which might be offensive.
Sometimes (but not always) a speaker signals that they are restating things
Module 5 Grammar Lesson D – Layman vs. Medical language and Module 3 Appendix 3.2 – Common language patients use
Even after rephrasing and restating, it does not mean that the listener always understands. This is important
Way to confirm understandin
1. “I understand.” – the person may say this clearly when asked, “Do you understand”?
2. Non-verbal cues – this means they show they understand without actually speaking. The may nod their head or say, “Mm”, in a positive way. OR their body language might show that they are comfortable and clear about what they hear.
3. “Teach back” – Asking the person/ patient to tell what they have learnt, restating or rephrasing in their own way, confirms they really do understand, and gives the chance to correct things they have got wrong, or add any information that may have been omitted.
4. “Do you have any questions?”
RESTATING AND REPHRASING – Signposting
Practice repeating ALOUD each example sentence in the above section on “Signposting”. Focus especially on the common collocations when rephrasing, RUNNING THEM TOGETHER until they flow as ONE EXPRESSION. The collocations are underlined.
Rephrasing and Restating
Instructions: Choose the statement that means the same thing.
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