Patients speak to their healthcare professional by phone to:
Talking on the phone is harder than talking face to face because you cannot see the other person’s face or body language. The person may have a strong accent. Also, there may be background noises that make it difficult to hear.
You need to:
Your English may not be perfect. However, it is very important that you are sure about what the other person is saying.
You should still be polite when you ask the other person to speak more clearly. Remember, we use please AND/OR modal verb “could”
Asking someone to speak more clearly
“It is okay to ask them to repeat, or to say it in another way.
Asking someone to repeat
Asking the speaker to say something in another way (rephrase) or clarify
Another good way to confirm that you understand is to repeat the information back to them so they can confirm.
Confirming the correct information
Practice repeating ALOUD each example sentence in the lesson above. Focus especially on the collocations, RUNNING THEM TOGETHER until they flow as ONE EXPRESSION. The collocations are underlined. Practice until you too speak smoothly and naturally.
See Module 4 Lesson F Part 3 for Emphasizing
See Module 6 for more on Restating and importance of Tone
Instructions: Complete the dialogue below with the correct text from the drop down menu. TIP – Think about the flow of the conversation!